1. Who we are
The Lighting Company ("we," "us," "our") operates this website and the products and services offered on it, including our online catalog, quote requests, part requests, recycling program, and customer accounts. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
2. Information we collect
We collect information in the following ways:
- Information you provide directly — your name, email address, phone number, business name, and (for delivery orders) shipping address, when you place an order, request a quote, submit a part or recycling request, create an account, or contact us.
- Payment information — when you pay by card, your payment details are collected and processed directly by Stripe, our payment processor. We never see or store your full card number.
- Account information — if you create a business account, we store your email, business name, and any account-specific pricing or billing terms (including Net-30 approval status, if applicable) associated with it.
- Order and communication history — details of orders you place, returns or cancellations you request, and messages exchanged with us through the site's chat or contact features.
- Usage information — if analytics are enabled on this site, we may collect information about how you browse it, such as pages viewed and general location, through Google Analytics.
3. How we use your information
We use the information we collect to:
- Process and fulfill your orders, including pickup and delivery logistics
- Communicate with you about your orders, quotes, requests, and account
- Provide customer support and respond to inquiries
- Maintain and enforce account-specific pricing and billing terms
- Improve our catalog, site, and services
- Comply with legal and tax obligations
We do not sell your personal information.
4. Who we share information with
We share information only with the service providers that help us run this business, and only as needed for them to provide their service to us:
- Stripe — payment processing for card payments
- Supabase — database hosting for order, account, and catalog data
- Resend — sending order confirmations, receipts, and other transactional email
- Veeqo — shipping label generation and carrier tracking for delivery orders
- Google Analytics — if enabled, basic site usage analytics
We may also disclose information if required by law, or to protect the rights, property, or safety of The Lighting Company, our customers, or others.
5. Cookies
This site uses essential cookies needed for it to function (such as keeping you logged in and remembering your cart). If Google Analytics is enabled, it may also set cookies to help us understand site usage in aggregate. You can control cookies through your browser settings, though disabling essential cookies may affect how the site works for you.
6. Data retention
We keep order and account records for as long as needed to fulfill orders, provide support, and meet our tax and accounting obligations — generally [insert your retention period, e.g., 7 years for financial records]. You can ask us to delete your account information at any time, subject to what we're required to keep for legal or accounting reasons.
7. Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you by contacting us using the information below. Depending on where you live, you may have additional rights under local law (for example, California residents have rights under the CCPA). We'll respond to requests within a reasonable time.
8. Data security
We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls on our database. No method of transmission or storage is completely secure, and we can't guarantee absolute security.
9. Children's privacy
This site is intended for business and adult consumer use and is not directed at children. We do not knowingly collect personal information from anyone under 13 (or the relevant minimum age in your jurisdiction).
10. Changes to this policy
We may update this Privacy Policy from time to time. We'll post the updated version here with a new "Last updated" date. Significant changes may also be communicated by email or a notice on the site.
11. Contact us
Questions about this Privacy Policy or your information? Reach us at orders@thelightingcompany.com or (800) 555-0142.