1. Acceptance of these terms
By accessing or using this website or placing an order with The Lighting Company, you agree to these Terms of Service. If you don't agree, please don't use the site or place an order.
2. Who can use this site
This site serves both individual customers and business accounts. Some features — including negotiated account pricing, bulk pricing tiers, and Net-30 invoice billing — are only available to approved business accounts. You must provide accurate information when creating an account, and you're responsible for keeping your login credentials secure.
3. Products, pricing, and availability
We make every effort to display accurate pricing, descriptions, and stock availability, but errors can happen. If we discover a pricing or listing error on an order you've placed, we'll contact you before processing it, and you may cancel the order if you don't want to proceed at the corrected price. Availability is not guaranteed until your order is placed and confirmed — stock is reserved at checkout, not before.
4. Orders: pickup and delivery
Orders can be fulfilled by in-store pickup (will-call) or delivery. Delivery orders include a shipping guarantee — by default, 5 business days from when the order is placed, or a faster guarantee if you choose and pay for expedited shipping at checkout. "Business days" excludes weekends. This guarantee covers when your order ships, not necessarily when the carrier completes delivery, which is outside our control once a package is in transit.
5. Payment terms
Orders paid by card are processed securely through Stripe at the time of checkout. Approved business accounts may instead qualify for Net-30 invoice billing, subject to any credit limit set on the account — invoices are due within 30 calendar days of the order date, and orders that would exceed an approved credit limit will be declined until the account's balance is paid down. We reserve the right to approve, decline, or revoke Net-30 billing eligibility at our discretion.
6. Cancellations
Orders that haven't yet shipped or been fulfilled can generally be cancelled by contacting us. Once an order has shipped or been picked up, it can no longer be cancelled — see our Returns & Refund Policy for what to do instead. If a card payment was collected, a cancellation of an unshipped order is refunded to your original payment method.
7. Returns and refunds
Our full return and refund terms are in our separate Returns & Refund Policy, which is part of these Terms.
8. Intellectual property
All content on this site — including text, images, logos, and product descriptions — belongs to The Lighting Company or its licensors and may not be copied or used without permission, except as necessary to use the site for its intended purpose (browsing and ordering).
9. Acceptable use
You agree not to:
- Use the site for any unlawful purpose
- Attempt to interfere with the site's security or normal operation
- Submit false or misleading information when placing an order or creating an account
- Use automated tools to scrape pricing or catalog data without our permission
10. Disclaimer of warranties
This site and its content are provided "as is." While we work to keep information accurate and the site running smoothly, we don't guarantee it will be error-free, uninterrupted, or perfectly suited to every purpose. Products are covered by whatever manufacturer warranty applies to them, not by a separate warranty from us beyond what's described in our Returns & Refund Policy.
11. Limitation of liability
To the extent permitted by law, The Lighting Company is not liable for indirect, incidental, or consequential damages arising from your use of this site or your purchase of products from us. Our total liability for any claim related to an order is limited to the amount you paid for that order.
12. Governing law
These Terms are governed by the laws of the State of [insert your state], without regard to its conflict of law principles. Any disputes will be resolved in the courts located in [insert your county/state].
13. Changes to these terms
We may update these Terms from time to time. We'll post the updated version here with a new "Last updated" date. Continuing to use the site after changes take effect means you accept the updated Terms.
14. Contact us
Questions about these Terms? Reach us at orders@thelightingcompany.com or (800) 555-0142.